FAQs

Frequently Asked Questions

We have compiled answers to the most common questions we get from our customers below. Can’t find what you’re looking for? Please contact us and we would be happy to answer your question!

A wish list is great way to build your order with items you are wishing to reserve. Once you have finished your wish list and have requested a quote, we will contact you within two business days.
A 30% non-refundable down payment is required to reserve your items. The remaining balance is due 10 days prior to delivery.
We only accept card payments via our online payment system.
1. We deliver during normal business hours of 8am – 5pm, Monday-Friday. *Additional fee for Saturday, Sunday and late-night drop-off/pickups.
2. No setup of rental equipment available during this time.
Yes, photobooths and orders over $300 require a signature of acceptance. All other orders can be left in a secure place- shielded from the inclement weather, the possibility of theft and easily accessible to our crew.
No, we can deliver any size order.
No, the damage waiver fee is there for extra protection and is non-refundable.
We have a built-in, non-refundable damage waiver that you pay with every order. This covers most broken items. If the amount of damage is more than your damage waiver, we will bill you for any items. The damage waiver does not cover lost or stolen items.
1. Your rental period consists of 3, based on the delivery date.
2. Photobooth rentals are in 4-hour increments. We will drop off and pick up before and after the event.
Pick up option is not currently available.
Yes, however due to it being out of our normal business hours, we charge a fixed rate of $150 plus standard mileage cost.
Equipment is delivered clean and ready for use! All tabletop rentals will arrive in a crate container and will be sealed in plastic. Please return items in same provided container.
Tabletop rentals will need to be free of debris and returned in the original crate.
Linen shall be returned dry and damage free. Any damaged linen will be billed for replacement cost.
No, we charge for the time out, not the time used.
Yes, any additions added to your order may be completed within 24 hours of delivery, depending on availability.
1. If you cancel before your final payment is due (10 days before event), there will be no additional money owed.
2. After final payment is made and you need to cancel, you may do so up to 24 hours of the scheduled delivery date and be responsible for a 50% restocking fee.
* Please understand that your down payment & damage waiver fee is non-refundable.
Please reach out to us at Rentals@budgeteventrental.com and we will do our best for reasonable requests.